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FAQ

Find answers here for some frequently asked questions about our service.

Yes we do. When you contact us, we will connect you to our reliable staff immediately.

Our box fee is included in the service charge so you don’t have to pay when the box you ordered is delivered to you.

However, if you want to cancel the service after we delivered the box, please be aware that we will charge ¥ 1,500 per box.

Approximate duration of delivery from Japan to the Philippines:
Metro Manila: 2~3 weeks
Other Luzon: 3~4 weeks
Visayas: 4~5 weeks
Mindanao: 4~6 weeks
Other Islands: 4~6 weeks

Please be aware that delivery can be delayed due to the change of the ship’s schedule, unpredictable weather, and during peak seasons such as Christmas. We advise our customers to consider enough time to prepare and send their box.

Items which are not allowed to import/export for both Japan and Philippines according to regulations:

• Motor bike and parts
• Vehicle parts, engines and generators
• Fresh foods, seeds and rice
• Chlorines, acid chemicals
• Pirated DVDs, CDs and games
• Jewelry and cash
• Guns and swords
• Combustibles and sprays
• Illegal drugs and pornography

Unfortunately, you cannot use our service to send rice, as it is prohibited by law.

Unfortunately, you cannot put cash in your box and use our service.

Unfortunately, we can’t send items which are bigger than the box. However, we can accept for example, brand new LCD TV (below 42 inch) with it’s original box from the manufacturer. Please contact us for further information.

Pick up time is as per the below:
Monday to Saturday
①11:00~15:00
②12:00~16:00
③13:00~17:00
④14:00~18:00
⑤15:00~19:00
⑥16:00~20:00
⑦17:00~21:00

Sunday and holidays
13:00~17:00

Acceptance time during the weekday is 9:00 to 17:00 and Saturday is 9:00 to 16:00
If you contact us and make a reservation for pick up time during our business hours, you can reserve the following day for pick up of your box.

Unfortunately, we don’t offer such service at this time.

Yes, you can. Please be aware that you have to pay an extra charge. Please contact us for further information.

You can make your payment at Japan Post Bank or Yamato kuroneko takyubin (Daibiki). You can also use your Credit Card (Visa, Master Card, American Express, Diners, JBC).

Yes, you can use your Credit Card (Visa, Master Card, American Express, Diners, JBC).

If the original box size changed due to the way you packed, or the payment was delayed and storage fees are required, we will charge additional fees.

Please prepare your tracking number written in the bottom of your packing list and contact us for the confirmation.

Yes, for Super Value Box U$ 1,000, Premium Box U$ 500 and Compact Box U$ 300. Please check the sending manual for further information.

If your box is damaged or the items inside are broken, please send by post or fax to us your request for survey within 10 days. Please be aware that we don’t accept requests once 10 days have passed. We only accept the request for the survey from the shipper or consignee. Once we have received your request, we will start the survey from both the shipper and consignee side.

OUR SERVICES

 

BALIKBAYAN BOX

Fixed Charge Door to Door Service from Japan to Philippines.

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050-6861-5019