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Frequently Asked Questions

Find answers here for some usual questions about our service.

It really does not matter. The price is calculated according to the box size (cubic meter) and the locations that the customer resides in Japan and Brazil. Still, it is important to note that sometimes excess weight can end up compromising your belongings or even the packaging.

All items for personal and domestic use, including furniture, appliances, electronics, musical instruments, toys, books, sports equipment, bicycle, refrigerator, washing machine, TV, computer, etc.

The following shall be excluded from the concept of luggage:

– goods whose quantity, nature or variety comprises the importation or exportation for commercial or industrial purposes;
– motor vehicles, motorcycles, scooters, motor bicycles, motor homes and other land vehicles, aircraft, boats of all kinds, watercraft and similar, and motors for boats, automotive accessories, wheels, tires, turbos, airfoil, etc .;
– flammable products of any kind, toy weapons, objects with gas understanding, among others;
– living creatures;
– rice, azuki, flower seeds, or any kind of plants and foodstuffs in general, among others;
– goods purchased by the traveler in a free shop, upon his arrival in the country.

We offer two types of packaging, standard and customized.

We have 5 models of standard boxes:
0.500m 3 = 1.00 x 0.65 x 0.77
0.250m 3 = 1.10 x 0.32 x 0.72
0.250m 3 = 0.77 x 0.65 x 0.50
0.150m 3 = 0.65 x 0.46 x 0.50
0.100m 3 = 1.15 x 0.19 x 0.45

However, some large items or even fragile parts require special, tailor-made packaging. They are usually recommended for conditioning refrigerator, washing machine, TV, piano, keyboard, guitar, fishing rod, microwave, among others.

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